Can I Change Documents and Resubmit After Binance KYC is Rejected?

After being rejected for KYC on the Binance official site using an ID card, can you switch to a passport and resubmit? The answer is yes, but keep three things in mind: first, KYC resubmissions for the same person are usually limited to no more than 3 times within 24 hours; second, the name and date of birth on the new document must match the previously submitted account information; and third, you cannot use someone else's document as a substitute. The entire resubmission process is handled in the Binance official App. If you haven't installed the App yet, you can refer to the iOS installation tutorial.

Many rejected users' first instinct is to quickly switch to another document and resubmit, but they often fail again. The real reason is usually not the document itself, but improper photography or mismatched account information. Below, we explain the correct way to resubmit.

Confirm the Reason for Rejection First

Before resubmitting, read the rejection email or App notification from Binance carefully, as it usually specifies the reason for failure. Common reasons include:

1. Document photo is blurry / has glare / is obstructed
2. Document information does not match the filled-out account information
3. Document has expired or has insufficient validity
4. Low matching score in liveness facial recognition
5. Detected suspected editing or forgery of the document
6. The document type is not supported in your region

Different strategies should be taken for different reasons; blindly switching documents is not always the answer.

If it's a Photography Issue

There's no need to change the document; just take a clear photo of the original document and resubmit. Switching documents might instead trigger new risk control checks.

If it's an Information Mismatch

For example, if your ID says "Zhang San" but you wrote "Zhang San (wrong character)" when registering, you need to correct the account information before resubmitting. Look for "Personal Profile" in the account settings to modify your name, then redo KYC.

If the Document is Expired

You must switch to a new document. Replace an expired ID with a newly issued one, or replace an expired passport with a renewed one before resubmitting.

If it's a Liveness Recognition Issue

Do not change the document; just redo the liveness recognition. Switching documents won't help.

Standard Process for Changing Documents

If you confirm that you need to change a document (e.g., from an ID card to a passport):

1. Log in to the App and go to the "Verification Center".
2. Find the "Resubmit" or "Start Verification Again" button.
3. Select the new type in the document type dropdown menu (e.g., switch from ID Card to Passport).
4. Follow the prompts to photograph the new document.
5. Redo the liveness facial recognition.
6. Submit and wait for review.

Resubmission Time Window

After a failure, the resubmission cooldown given by Binance is usually 10-60 minutes. Clicking the resubmit button immediately will typically trigger a pop-up saying "Please try again later"; you must wait a while before being allowed through.

Limit of Attempts within 24 Hours

Binance has a limit on the number of resubmissions within 24 hours, generally 3 times. After 3 consecutive failures, the account will enter a cooldown period, and you must wait 24 hours or contact customer service to try again.

Restrictions on Changing Documents

Name Must Be Consistent

Regardless of which document you switch to, the name on it must be exactly the same as the account registration information and other previously submitted documents. For example, if your ID says "Wang Xiaoming" and your passport has the English Pinyin "WANG XIAOMING", the system usually tolerates such case differences, but if the passport says an English name like "Tom Wang", it will be rejected.

Date of Birth Must Be Consistent

This rarely goes wrong unless the document you're switching to itself has an error.

Document Number Can Be Different

Different documents naturally have different numbers (18 digits for ID, 8-9 alphanumeric characters for passport); this does not affect the process.

Nationality Information

If the document you're switching to is issued by a different country (e.g., you originally used a Chinese ID and are now switching to a Canadian passport), you need to update the nationality information in your account settings simultaneously, otherwise they won't match.

What Happens if You Use Someone Else's Document?

Binance's liveness recognition uses AI to compare the photo on the document with the face in the live video; a matching score below the threshold results in immediate rejection. More seriously, if the system detects that you repeatedly attempt verification using documents of different people, it will mark the account for "identity impersonation risk," freeze it immediately, and the unfreezing process is very complex.

Furthermore, from a legal perspective, using someone else's identity documents for financial account verification is suspected of identity theft and money laundering in most countries, carrying high risks.

Will the Review Slow Down After Changing Documents?

Yes. Normal situations:

Submission Status	Review Duration
First-time KYC (no history)	30 mins - 2 hours
First rejection, resubmit same document	1 - 4 hours
First rejection, resubmit with new document	4 - 24 hours
Resubmit with new document after multiple rejections	24 - 72 hours (may enter manual review)

Multiple failures lead the risk control system to consider the account anomalous, and manual review times will be longer.

How to Unlock the Account After Being Locked

If you have failed more than 3 times and the account is locked:

1. Upon logging in, you will see a prompt saying "Identity verification is temporarily unavailable."
2. Wait 24 hours for it to unlock automatically.
3. Or submit a customer service ticket, attaching a photo of your document and a self-statement video to apply for manual review.
4. After passing manual review, the failure count will be manually reset.

The ticket channel is in "Help Center - Contact Customer Service" in the App, under the "KYC / Identity Verification" category.

FAQ

If I fail 3 times with an ID, can I immediately resubmit with a passport?

If the account has not entered a cooldown period (e.g., the previous two rejections were due to technical issues), you can immediately submit with a passport. If a cooldown lock has been triggered, you must wait 24 hours.

Does a liveness failure count toward the KYC failure count?

Yes. Liveness recognition and document review are two sub-steps of KYC; any failure counts toward the daily failure limit.

After changing documents, will my previous deposit and trading history still be there?

Yes. KYC resubmission only re-verifies your identity and does not affect the assets or history in the account. Some functions may be temporarily restricted during the review, but will be restored upon passing.

Will account information update automatically after the document number changes?

Once the new document is submitted and passes review, the document number displayed in the account will update to the new number. The old document number remains in the backend risk control logs but is no longer displayed on the frontend.

Can I bind both an ID card and a passport?

No. A Binance account can only be bound to one primary document. Cross-verifying with multiple documents requires contacting customer service for a manual process, which is generally not needed for regular users.

Can I change my name during resubmission?

You cannot change it directly on the KYC page. If you need to change your name (e.g., if it was filled in incorrectly before), go to "Personal Profile" to modify the account name, but changing the name will also trigger a cooldown period. Once the modification is complete, resubmit KYC.

How to handle a name change from a former name to a current name?

In this case, you need to provide a notarized name change certificate. Explain the situation in a ticket and upload the notarized document; once customer service verifies it, they will update the account information, and you can then perform KYC with the new document.

Summary

After Binance KYC is rejected, you can resubmit by changing documents, but you should first understand the reason for failure before deciding how to remedy it. For photography issues, just re-photograph the original document; for information mismatches, correct the account information first; handle expired documents or liveness recognition issues according to the situation. Resubmissions within 24 hours should not exceed 3 times, otherwise you'll enter a cooldown period. Under no circumstances should you use someone else's document, as the risk far outweighs the reward.